Refund policy

Last updated: 15 August 2026

Every Mindori piece is crocheted by hand, one at a time. Because of this, all sales are final — we do not accept returns or exchanges for change of mind, wrong size ordered, or because an item did not look how you imagined.

Please read the product description, measurements and care instructions carefully before you order. If anything is unclear, email us at info@mindori.in before buying — we are happy to help.

If something is wrong with your order

We will make it right. You can claim a replacement or a full refund if:

The item arrives damaged or with a manufacturing defect (unravelling seam, broken stitch, missing part)
You received the wrong item
Your order never arrives

How to claim

Email info@mindori.in within 48 hours of delivery.
Include your order number, clear photos of the item and the packaging, and a short description of the problem.
Please film yourself opening the parcel. An unboxing video is the fastest way to get a damage claim approved and protects both of us.

We reply within 48 hours and resolve approved claims within 7 days.

What is not a defect

Mindori products are handmade, not machine-made. The following are normal and are not grounds for a claim:

Small variations in size, usually within 1–2 cm of the stated measurement
Slight differences in stitch tension or texture
Minor colour differences between your item and the product photo — yarn dye lots vary, and screens display colour differently
Natural fibre characteristics such as slight fuzz or shedding

Damage from use or washing

We cannot refund items damaged after delivery — this includes snagging, pilling, stretching, shrinkage, or colour bleed caused by washing in a way that does not follow our care instructions. Care instructions are on the product page and on the tag.

Custom and personalised orders

Custom pieces are made only for you and cannot be returned, refunded or cancelled once making has started. We share a design confirmation before we begin — please check it carefully, because that is your approval. The defect and damage protection above still applies to custom pieces.

Visiting our shop

You are very welcome to visit us in Surat to see and select pieces in person before you buy. Our shop is a retail gift store, not a returns counter — items bought in the shop are sold as seen, and we cannot process online-order claims over the counter.

If you ordered online, please raise any damage or defect claim by email at info@mindori.in within 48 hours of delivery, with photos, so we have a written record.

Order cancellation

Because every piece is made to order, you can cancel free within 24 hours of placing your order. After that we have already started making your piece and we cannot cancel it.

Custom orders cannot be cancelled once the design is confirmed.

To cancel, email info@mindori.in with your order number.

How refunds are paid

All orders are paid online at checkout — we do not offer cash on delivery. Approved refunds go back to your original payment method within 7–10 days. Your bank or card issuer may take a few days more. Shipping charges are refunded only when the fault is ours.

Your legal rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019. If your item is defective or not as described, you are entitled to a remedy regardless of anything written above.

Contact

Mindori · Aayushi Piyush Jain
Classic Complex, 420-421, Ghod Dod Road, Shringar Society, Athwa, Surat, Gujarat 395007, India
Email: info@mindori.in · Phone: +91 96013 29228