Shipping policy

Last updated: 16 August 2026

Making time

Every Mindori piece is crocheted by hand. Orders are made and dispatched within 5–10 calendar days of your order — not working days.

Delivery time is on top of this. In total, expect roughly 8–15 days to a metro address, 10–18 days elsewhere in India, and 15–31 days internationally.

Custom and personalised pieces have their own timeline, which we agree with you when we quote.

Payment

All orders are paid online at checkout. We do not offer cash on delivery.

Shipping within India

  • Delivered by our courier partners
  • Metro cities: 3–5 days after dispatch
  • Rest of India: 5–8 days after dispatch
  • Shipping is a flat ₹379, anywhere in India. Orders of ₹1,499 or more ship free. The rate that applies to your order is shown at checkout.

International shipping

We ship worldwide.

  • Delivery: 10–21 days after dispatch, depending on the country
  • Shipping is charged by order size and is never free. Orders under ₹3,000 ship at ₹3,500; ₹3,000–₹6,999 at ₹5,000; ₹7,000 and above at ₹7,000. The rate that applies to your order is shown at checkout.
  • Tracking is provided on all international orders

Customs duties and import taxes are your responsibility. These are charged by your country's government, not by Mindori, and we have no way to predict or control them. If you refuse to pay customs charges and the parcel is returned or destroyed, we cannot refund the order. Please check your country's import rules before ordering.

Tracking

You will get a tracking number by email as soon as your parcel is dispatched. Tracking can take 24–48 hours to start updating.

Getting your address right

Please double-check your delivery address and phone number at checkout. We ship to the address exactly as you entered it. If a parcel is returned because the address was wrong or incomplete, or because nobody was available to receive it, you will need to pay shipping again for us to resend it.

To change an address, email info@mindori.in before your order is dispatched. Once it is shipped, we cannot change it.

Delays

Once your parcel is with the courier, delivery time is out of our hands. Weather, strikes, customs checks and festival-season backlogs all cause delays. We will help you chase the courier, but delays alone are not grounds for a refund.

Lost parcels

If your tracking has not updated in 10 days (India) or 21 days (international), email info@mindori.in. We will raise a claim with the courier. If the parcel is confirmed lost, we will send a replacement or refund you in full.

Collect from our shop

If you are in Surat, choose Pickup at checkout and collect free from our shop at Classic Complex, 420-421, Ghod Dod Road, Athwa. Open Monday to Saturday, 11 am to 7 pm. Please wait for our "ready for pickup" email before coming.

Contact

Mindori · Aayushi Piyush Jain
Classic Complex, 420-421, Ghod Dod Road, Shringar Society, Athwa, Surat, Gujarat 395007, India
Email: info@mindori.in · Phone: +91 96013 29228